Good document management is crucial in building a great Franchise Operations Manual. When naming a document, the name should be familiar, or commonly-used by people in the organization. Numbering a Document should begin by using the Department abbreviation, i. Then assign a number. We suggest at least four digits. Example: CS How to Build a Franchise Operations Manual.
Where Do You Start? Who is responsible for its completion? What department is responsible for its completion? The time or date for completion. Is the person responsible for its completion trained on the process? There is a beginning, middle, and an end of a process. Does top management have a good knowledge of this prompt? What priority order should a prompt be on a document? Not only will they need the TOC in order to finalize the FDD, they will need to provide the Operations Manual to franchisees shortly after sales are completed.
If you are considering franchising your business, contact Lusthaus Law for a consultation. Are you looking to franchise your business? Not sure where to start? Facebook Twitter. The foundation of every business is a set of procedures and operating procedures which define how the model is managed and how the customer is served a product or service. These processes are intricately interwoven into the brand itself and are called into question when going to duplicate a business model through franchise development.
As a business scales through franchise expansion, this franchise operations manual will prove crucial in maintaining the integrity of the model and being able to duplicate success in new locations. When you franchise your business, have a particular importance for such procedures to be accurately communicated as to ensure quality control and proper brand representation within the hands of franchisees. It acts as a fully comprehensive document for the setup, day-to-day, and troubleshooting of any business.
The first step of putting together any operations manual is outlining the various sections that will be covered within the document. How do you create a customer experience that is memorable and brings people back to the business? The other goal of an operations manual is to instruct the franchisees on the exclusive supply chain and, with food franchises , approved ingredients. This section outlines in detail any products that must be used to make the signature flavors or styles of the company.
Further, the document illustrates how to obtain these ingredients from approved suppliers. It is in this section, you'll find detailed information about recipes, restrictions, and signage as well as other instructions about product and brand compliance.
In most cases, this section is used as a reference guide where you might find:. The franchise operations manual may vary between a company or an industry. Contents of the Franchise Operations Manual The layout or format that each franchise system uses can vary. The content addresses quite a few topics such as: 1. Confidentiality of the operations manual The document needs to disclose to the franchisee that the document contains confidential information and must remain private.
About the Franchise The second objective of the manual is to tell the franchisee about the brand. Operations of the business The third important part of a franchise operations manual communicates how the business operates.
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