Press Resume or the line button of the held call to retrieve the call. Your system administrator may have administered the Hold Recall feature, which alerts you visually and with a priority ring to remind you of a held call after a certain period of time. If a call is on mute and you switch between the handset, headset, or speakerphone, the mute will be turned off.
When the call is muted, the Mute button light is on and the top line displays the Mute icon. Press Mute during a call so that the other person cannot hear you. Press Mute again to unmute the call. From the Phone screen, if the call to be transferred is not already active highlighted , select the line on which the call to be transferred appears. Press Transfer. Dial the telephone number, or call the person from the Contacts list, or call the person from the History list. If unattended transfers have been administered, you can hang up now if you do not want to announce the call.
Otherwise, press Complete or OK. NOTE: Unanswered transfers may be returned to your telephone as a recalled transfer. In this case, you hear a priority ring and see the display message Return next to the call.
If you are not on a call, simply dial the number you want to call using the Dialing Instructions provided to you. Lift the handset, or press Speaker or Headset if applicable or a line button for an available line. Dial the number you want to call. From the Phone screen, press Redial. The last number will be redialed or you will see a list of the most recent numbers that you have dialed, from which you can select one to redial. If you are working with a redial list, scroll to the number you want to call and press Call or OK.
Your system administrator can disable Redial functionality. On the Phone screen, press and briefly hold the dialpad key assigned to the person you want to call.
Or, if speed dial numbers are assigned to a button module attached to your phone, press the button assigned to the person you want to call. You can call someone in your Contacts list by touching the name in the list. You can find a name by scrolling to it, or by using the search box. Use the dialpad keys to enter the first few letters of the name and the screen will scroll to the first match in your list.
Press the Contacts button. Select the person or number you want to call. Locate the contact you want by starting to type the person's name as it is listed. Each time you press then dialpad, the list display shifts to match your input.
Alternately, you can scroll up or down to locate the contact. Press Call or OK. Press the History button. Scroll to the left or right to view a separate list of all, un-answered, answered, or outgoing calls. Scroll up or down to select the person or number you want to call. Press the Call softkey or the OK button. You can forward your incoming calls to another number or to voicemail. When the Forward button light is on, one or more of the forwarding features are active. The forwarding features available on your phone depend on the options your system administrator has set.
When Send All Calls SAC is on, your incoming calls go directly to a predefined coverage number, typically your voicemail. Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator. If it is already on, pressing Send All turns it off. You can also turn Send All Calls on or off by using the telephone Features list.
From the Phone screen, scroll right to access the Features menu. Select SendAllCalls. Several forwarding features may be available so you can set a number to which your calls will be forwarded, or turn off call forwarding if it is already on. Select Call Fwd. Enter the number to which you want to forward your calls as the destination, then press Enter or OK.
After you enter the forwarding number, you hear a confirmation tone. Press OK to turn the call forwarding feature off if it is already on. Scroll down to the active Call Forward button.
Press OK or the line button on which Call Forwarding appears. When you turn off the Call Forwarding feature, you hear a confirmation tone. From the Phone screen, select your active call. Press Conf. When the person answers, press Join or OK to add the person to the existing call. Press Add and repeat these steps to add another person to the conference call. Press Drop at any time to drop the last person added to the conference call.
Press Conf , or Add if you are already in a conference. Select the call on hold that you want to add to the conference. Press Resume to take the call off hold. Press Join or Conf to add the person to the conference call.
When you put a conference call on hold, the other parties can still talk to each other. Press Hold during a conference call. Press Resume or OK to resume the conference call. Press Drop. You can save up to names and up to 6 telephone numbers per name. When you press the Contacts button, you are automatically put into Contacts search mode. You can jump to a certain group of letters in your Contacts list by pressing the associated dial pad button. For example, if you press 3, the Contacts list might display entries starting with D, E, F, or 3 depending on how you set up your contacts.
Press Contacts. Using the dialpad, start typing the name for which you want to search. Keep in mind how your Contact list is set up. If you have set up your Contacts using a different scheme, type the most likely letter s that would match the contact you want to find. Press Call to call the person or More then Edit to edit contact information. You can add up to six numbers for a contact. Selecting "handle" as a type allows you to track the contact's telephone presence, for example, not logged in, logged in, in use, or sending all calls to another number.
Press New. Enter the first and last name using the dialpad. Press the number key that corresponds to the letter or number you want to enter. Pause before entering the next character if the characters are on the same key.
To enter a space, press 0. Enter remaining letters or numbers. Press Bksp to delete the last character. NOTE: If you want to remove a letter, number, space, or symbol that is in the middle of the text you entered, use the left and right navigation arrows to place your cursor after the character you want to remove.
Once your cursor is in the correct position, press Bksp to remove the character to the left of the cursor. Select the next field. Use when your caller needs to speak further with someone else. Conference Lets you speak with up to five people in different locations on the same call. Additional conferencing options may be available through Expanded Meet-Me Conferencing.
Page Answer A Call Message The lighted Message button and a red light on the upper right-hand corner of your telephone indicate when you have messages waiting. Your messages are an administered function. Contact your system administrator with any questions. Directory Searches for the extension of another user in your location by allowing you to key in the user's name with the dial pad. Page Make A Call The ringer is turned off for the currently incoming call.
Make a Call To make a call: 1. If you are not on a call, dial the number you want to call. Page Redial Redial To redial a number: 1. From the Phone screen, press Redial. Note: The last number will be redialed or you will see a list of the most recent numbers that you have dialed, from which you can select one to redial. Page Bridged Calls or, Press the Mute button again. The Mute button light turns off. The call is unmuted and the other person can hear you again.
Bridged Calls To answer a call on a bridged line: Answering a call on a bridged line is basically the same as a call on a primary line. If the ringing line is selected, you can answer by picking up the handset or by pressing Speaker or Headset or Answer. Page Transfer To join a call on a bridged line: 1. Select the line associated with bridged call in progress that you want to join. Press Bridge.
You are connected to the call. Transfer To transfer a call: 1. From the Phone screen, select the line you want to transfer. Page 15 To drop the last person added to conference call: 1. From the Phone screen, select your active call.
Press Drop. The last person added to the conference call is dropped. To drop a person from a conference call: 1. Page Call Log To unmute a person on a conference call: 1.
Press Silence. The person is unmuted. Call Log To view the call log: 1. Press History. Note: You can go to the top of the list by pressing History again.
Scroll to the right or left to view separate lists of your answered, outgoing, or missed calls lists. Page 17 Note: If you want to cancel and exit this procedure press Cancel.
Press Delete. The selected call log entry is deleted. To toggle call logging on or off: 1. Press Avaya Menu. Press Select or OK. Select Application Settings. Press Change or OK to turn call logging on or off.
Press Save. Contacts To add a new contact: 1. Page 19 4. Edit the name and telephone number, if necessary. The new entry is added to the Contacts list. To edit an existing contact: 1. Press Contacts. Select the contact you want to edit. Page Call Forwarding All Calls 2. Select the contact you want to view. Press Details. The information available for that contact is displayed.
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